Today we’d like to introduce you to Mike McDuffie.
Hi Mike, thanks for sharing your story with us. To start, maybe you can tell our readers some of your backstory.
My journey began in college when my uncle, who owned a glass business in South Florida, introduced me to auto glass work. His business handled everything from residential and commercial windows to shower glass and, of course, auto glass. After college, I worked in agriculture and landscaping for several years. Then, after meeting my wife in 2011 and marrying in 2013, we entered full-time ministry as youth and young adult pastors for about 6.5 to 7 years. In 2020, we relocated to the North Knox area so my wife could take a children’s pastor position. Shortly after moving, the COVID-19 epidemic hit, and I was unsure of my next career move. I briefly tried renovation and home restoration work, but it wasn’t a good fit. One day, my son-in-law mentioned that Safelite, where he worked, was hiring. I landed a job there and worked for just over a year, but the six-day work weeks left me with very little family time, especially with my six daughters, four of whom were still at home. After some conversations with friends and family, I decided to start my own auto glass business. I left Safelite in June of ’24 and began Mobile Auto Glass Services. It’s been a journey with its ups and downs, but I am incredibly proud of the work we’ve done, the connections we’ve made in the Knoxville area, and how far the business has come. It’s been an amazing journey to where we are now.
Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
It has not been a smooth road, by any means. Starting out was tough, but we got a good start, which was a big help. Some of our first clients were commercial accounts with vehicle fleets, and we even secured a contract with Carmax for over a year in our first year. I started dedicating days to connect with businesses, auto dealerships, used car lots, and insurance companies, marketing myself as a service provider. It wasn’t always easy, but it has definitely paid off. I’ve learned that networking, marketing, and meeting people are essential for connecting and growing if you want to be successful – you have to put in the work to get the work.
Thanks for sharing that. So, maybe next you can tell us a bit more about your business?
Mobile Auto Glass Services (MAGS) is a mobile-first auto glass company serving Knoxville, and surrounding counties. We’re built on the principle that quality auto glass service should come to you—not the other way around. Founded by Michael McDuffie, We’re changing the way people think about auto glass repair and replacement by eliminating the inconvenience of traditional shop visits. We provide comprehensive mobile auto glass services directly at our customers’ location—whether that’s their home, workplace, or anywhere else convenient for them.
Our core services include:
* Windshield Chip repair & replacement
* Side and rear glass replacement
Window motor & regulator repair
* Ceramic coating application on glass units
Most jobs are completed in about an hour, and we work with out of pocket payments, and all major insurance providers to make the process as seamless as possible.
We specialize in mobile windshield replacement and auto glass services with a focus on convenience without compromising quality. Our expertise lies in bringing O.E. (Original Equipment) -grade auto glass directly to our customers, eliminating the hassle of shop visits, waiting rooms, and disrupted schedules.
We’re known for three things: convenience, quality, and reliability. Our “We Come To You” approach has made us the go-to choice for busy professionals, families, and anyone who values their time. We’re also recognized for our transparent pricing, our warranty, and our commitment to getting customers back on the road safely and quickly—usually within an hour.
I believe what sets us apart from others is, True mobile-first service: Unlike traditional shops that offer mobile as an afterthought, we’re built from the ground up as a mobile service. We come to you—no exceptions. Comprehensive warranties: We back our work with a warranty on workmanship and warranty glass quality, giving customers complete peace of mind. Speed without sacrifice: Most jobs are completed in about an hour, but we never rush quality. We use premium top grade industry materials and proven installation techniques. Direct, honest communication: We believe in straightforward pricing and clear communication. No surprises, no hidden fees, no sales pressure. our scheduling flexibility: Operating Monday through Friday from 8am-5pm, we work around your schedule, not ours.
We’re most proud of building a brand that truly puts the customer first. In an industry where inconvenience has been the norm for decades, we’ve proven that there’s a better way. Our brand represents reliability, accessibility, and quality —and we’ve built that reputation one satisfied customer at a time. We’re also proud of how we’ve positioned ourselves as educators in our community, helping people understand the process, what’s involved, and what are their options, their insurance coverage, and how to maintain their auto glass properly.
We want readers to know that auto glass service doesn’t have to be a hassle. Whether you have a small chip that needs repair or need a complete windshield replacement, or any auto glass repair, we bring the solution to you. With competitive pricing for out of pocket payers, and the accessibility to work with all major insurance providers and can often get you approved with just a phone call.
Beyond just fixing glass, we offer services like ceramic coating on glass, and window tint removal. We serve Knox County and surrounding areas.
Most importantly, we want readers to know that when they choose Mobile Auto Glass Services, they’re choosing a local business that genuinely cares about their safety, their time, and their satisfaction. We’re not a national chain—we’re your neighbors, and we’re committed to serving this community with integrity and excellence.
Contact us at (865) 503-5850 or mobileautoglassknox@gmail.com to experience the difference mobile service makes.
We’d love to hear about how you think about risk taking?
I’d say the biggest risk I’ve taken in this journey would be starting my own business. Stepping out from a consistent weekly paycheck, working for someone else, was a big risk for me and my family. We weren’t guaranteed anything when we made this decision. It was tough working through those first few months, wondering how we would cover bills, etc. As a family of eight, with six of us at home here in Tennessee, that was a significant risk. Honestly, I’m not typically one for taking risks like that, but I felt God was leading us into a new season and would guide us through.
Contact Info:
- Website: https://www.mobileautoglassknox.com
- Instagram: https://Instagram.com/mobileautoglassservices
- Facebook: https://facebook.com/mobileautoglassknox
- Other: https://tiktok.com/@mobileautoglass
